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The Philadelphia Interpreter Training Program Contact:Claire Jones The Philadelphia Interpreter Training Program is designed to improve communication between health care providers and patients with limited English proficiency using trained language interpreters. Providers from hospitals, clinics and other organizations are assisted in developing and implementing internal protocols for using interpreters. They also receive training in cross-cultural health and interviewing skills. Interpreters (bilingual staff, volunteers or professionals) are trained in interpretation techniques and practice solving problems and dealing with difficult situations. They are also guided in developing an action plan for continuing their professional development. Since the training for interpreters is not language specific, all interpreters from a single site may be trained together. Institutions that have participated in this program report a dramatic decrease in the number of complaints received from or on behalf of patients with limited English proficiency. They also report an increase in the use of trained interpreters, resulting from greater awareness of the need for and benefits of this service. Requests for this program continue to rise as institutions expand their efforts to provide culturally-competent care and meet regulatory agency requirements. For more information about the Training Institute: |
